Santa’s Castle Referral Process

Referrals are based on financial need, for example, “no pay due” during September-December or the death/illness of an immediate family member.  Service members (E-4 and below) experiencing financial crisis, with children 17 years or younger are eligible.

All other ranks will be considered on a case by case basis!

The Service member’s Chain of Command (1SGT or above) must attend a unit brief to explain the process of the Santa’s Castle program and then will receive referral form access. 

This form must be completed by the Chain of Command.  There are no self-referrals, and self-referrals will not be accepted.  Only those service members who qualify for the Santa’s Castle program will receive an appointment stating their date and time.
After a short review and verification of the referral form, appointments are scheduled for the service member and/or spouse to visit Santa’s Castle and select toys for their children during the toy distribution time.

The service member is required to confirm their appointment date and time as detailed in the appointment letter/email. Questions can be directed to  Scheduling@jblmsantascastle.org.  Due to the large amount of emails that Santa’s Castle receives during this time of year, the service member will not likely receive a response from the Castle unless it directly relates to the appointment time.